Compliance

10DLC/A2P and TCPA are the owner's responsibility. AgentCell hosts and routes; it does not register campaigns for you.

Pod

Parent

Compliance

This guide

User-owned 10DLC

Register brand and campaign with your carrier/TCR, then record metadata on the pod (status_source: user_declared). AgentCell does not submit 10DLC for you.

Register brand + campaign externally
PATCH pod compliance with brand_id, campaign_id, status
Keep quiet hours, STOP footer, and ignore lists enabled

First outbound and STOP

Setting	Behavior
include_stop_footer	Appends STOP instructions to outbound SMS
auto_ignore_on_stop	Adds sender to pod and/or cell ignore list
tcpa_quiet_hours	Pod-only; default 8:00 AM – 9:00 PM recipient local time

Quiet hours

Pod-scoped outbound outside the window returns TCPA_QUIET_HOURS or defers when queue_until_open is set.

Ignore lists

Common errors

TCPA_QUIET_HOURS
Wait for the window or use a lawful direct cell send.

Copy for Cursor / Claude

Owner registers 10DLC externally, then:

PATCH /pods/{id}/compliance
{"a2p_10dlc":{"brand_id":"BXXXXXX","campaign_id":"CXXXXXX","status":"approved","status_source":"user_declared"}}

Enable include_stop_footer, auto_ignore_on_stop, ignore_list_enabled, tcpa_quiet_hours.