FAQ

Q: How does pricing work?
A: Org $29/mo + cell setup $150 + cell $50/mo = $229 + tax due at setup, then $79/mo. SMS is included — no per-message fee. See /pricing.

Q: What happens when billing fails?
A: The cell is suspended. Reinstate within 30 days for $150. After that the number is forfeited.

Q: Who owns the phone, SIM, and number?
A: You do, while the subscription is active. Ownership is service-linked — see /ownership.

Q: Can I get the same number back after forfeiture?
A: No. Forfeited numbers never return.

Q: How long until I have a number?
A: A paid cell waits for a handset, typically 1–72 hours. Tracking is on the phone order. Create-cell does not assign an E.164.

Q: Does AgentCell register 10DLC for me?
A: No. 10DLC/A2P is user-managed. Record campaign metadata on the pod after you register externally.

Q: How is STOP handled?
A: Enable auto_ignore_on_stop and ignore_list_enabled. STOP senders are added to the ignore list.

Q: Do I need a console account?
A: Humans use the console to observe, pay, and copy keys. Agents complete the workflow through API, MCP, or CLI.

Q: Can I send SMS from the console?
A: No. Console policy is observe + pay + connect. Management stays on the agent.

Q: Can I bring my own number or handset?
A: No. AgentCell hosts the phone, SIM, and number. BYON and customer-hosted physical phones are not supported.

Q: Are there sub-accounts or a contacts directory?
A: No. Isolation is org → pods → cells. Conversations are threads on a cell, not a contact book.

Q: What’s coming later?
A: MMS, voice, iMessage, WhatsApp, and remote restart / ADB control. Today is SMS only. media_urls returns MMS_NOT_SUPPORTED; POST …/restart returns RESTART_NOT_SUPPORTED.

Q: Is MMS available?
A: Not yet. Non-empty media_urls returns MMS_NOT_SUPPORTED. See What’s coming later.

Q: Can I remotely restart the phone?
A: Not yet. POST …/restart returns RESTART_NOT_SUPPORTED. ADB fields are stored for operators; control is later.

Q: Why did send return 503 CARRIER_UNAVAILABLE?
A: No connected handset on the device WebSocket (and not sim). Production send is fail-closed. SIMULATE_ALL is for e2e tests, not a product mode.

Q: Why did send return 409 CELL_NOT_READY?
A: The cell has no E.164 yet. Wait for the handset to claim. Usage/activity before pay or any cell is 403 FLEET_REQUIRED.

Q: Is the app on the Play Store?
A: No. The SMS app is sideloaded or operator-imaged as the default SMS app. It is not a store listing.

Q: Where do operators log in?
A: The same https://console.agentcell.store/login. If the phone is in the admins table they see Admin Portal. Operators send AGENTCELL-SETUP from the connected admin handset. There is no public /admin link on this site.